FAQ

Can I make a purchase without putting a box together?

Absolutely! If you want to purchase items without a box, save time by notating "no box" in-cart and your item(s) will be sent individually. Although Support may still email you for verification (be sure to "create account" when checking out), we can at least begin processing your order if we end up with any questions.

I'm not personalizing anything or building a box. Do I still have to wait two weeks for delivery?

Short answer: to be safe, yes.

Long answer: it depends. If you want to purchase items without a box, save time by notating "no box" in-cart and your item(s) will be sent individually. Although Support may still email you for verification (be sure to "create account" when checking out), we can at least begin processing your order if we end up with any questions.

Are all of your items made in USA?

It is very important to us that everything we sell is American, as we do not support the international, sweat shop movement. Even though this means taking a major cut on profit, we are able to bypass any international tariffs that we may otherwise face. We can guarantee that our soaps are 100% American-made. Everything else we sell is at least manufactured and designed/printed in USA, increasing shipping speeds and quality for our customers. :-) 

Why did I receive two shipping/shipment confirmation emails?

By default, our suppliers always email you when the product(s) leave the design facility, in case you did not put a box together (meaning they are being shipped directly to you), otherwise it's a heads up to you that the items are being sent to warehouse for box assembly.

When will international shipping be available?

We currently only ship to North America, excluding Mexico. Since we are just launching, we have a lot of upgrades to add to our store. This is something we are working quickly to fulfill with our legal team. Sign up here to be the first to know of this launch.

Can I ship to multiple locations/Bridesmaids in one order?

Not at this time. Since we are just launching, we have a lot of upgrades to add to our store. This is something we are working quickly to fulfill. Sign up here to be the first to know of this launch.

I'm shipping all my boxes directly to my house in one order. How will you know which items go into which boxes?

Great question! Easiest way is to be as specific as possible, in your in-cart notes. Unless we're 100% clear on box organization, you will receive an email from Support, so it's very important that you "create account" when checking out, for smooth communication.

Do you make a Maid of Honor box as well as your Bridesmaids box?

Yes! The Bridesmaid Box is defaulted, but that is an option on the drop-down menu of the product page.

Jobs and careers. Are you hiring?

Not immediately, but hopefully by the end of 2020 we will be ready to hire on a remote team. Positions that could entail are such as an Operations Manager, Product & Web Designers, Legal, Books, Customer Service, etc... and we are always seeking more Teammates to join us.

Can you feel the glitter on the sparkly items and do they shine?

No, to both. The sparkly design is not actually glitter but a pattern, so you can't feel them and they don't shine.

Do you want the real thing? Drop a line. The more inquiries we receive per item, the more inclined we are to add and upgrade new products designs for our store.

Need to get in touch?

Tap that little chat icon on the bottom right, or email us at support@beforethehitch.com. Our support team is quick to respond.